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Introduction to Management.TOURISM PROMOTED AS A POSITIVE CAREER CHOICE.
Lyme Regis Hotel Association takes up new business package.
Hospitality industry to receive Jurassic business boost.
The Skills issue.......Dorset is short of chefs by 15per cent.....
The Jurassic Coast training.......a footprint to help staff bone up on World Heritage status
Top.
Introduction to
Management
Course
5-day
Introduction to First Line
Management
Just
£50 per person
(with Partnership funding)
A solid foundation for those responsible for managing people, information, resources and activities.
Ideal for the small and medium sized tourism business
Course content:
Problem solving · Time Management· Delegation· Planning and promoting
change· Motivating staff · Communication· Information for decisions· Team building
· Leadership skills Dates:
Bournemouth: Wednesdays 24 March, 31 March, 21 April, 28 April, 12 May
Dorchester: 31 March, 21 April, 28 April, 5 May, 12 May
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TOURISM PROMOTED AS A POSITIVE CAREER CHOICE
A clear, strong message is being given to all young people this spring as the tourism and hospitality sector gears up for the start of its season: consider tourism as a positive, challenging and rewarding career choice.
The tourism and hospitality industry is the world’s fastest growing industry with hundreds of opportunities for skilled and enthusiastic young people to join this thriving sector.
To capture the interest of people eager to begin a career in tourism, Dorset New Forest Tourism Partnership has produced a leaflet outlining opportunities, reasons to get involved and a job search page.
The leaflet also lists some of the training routes available in Dorset. These range from NVQs through to Foundation Degrees and distance learning.
Teresa Salmon from Dorset New Forest Tourism Partnership said: "One of our roles is to highlight the diversity of entry routes into tourism. It’s a rapidly growing industry with many opportunities for promotion and enhanced rewards."
She added: "This is a sector where a positive attitude and bags of enthusiasm can help individuals progress as much as qualifications."
The leaflet has been mailed out to all schools across the county. Copies are also available from the Dorset and New Forest Tourism Partnership on 01202 451014.
Another initiative launched by the partnership is the creation of a team of Industry Champions who visit schools and careers fairs to promote careers in tourism.
Teresa commented: "The involvement of individuals from within the industry to talk about the day to day detail of their jobs has been very popular with schools and at careers events. We are very grateful to our group of Industry Champions who are making a real impact in promoting tourism.
"The mail out has already generated a few enquiries and five of our Industry Champions will be speaking at forthcoming careers events and at schools."
One of these Industry Champions is Paul Pinnock, leisure manager at Lulworth Leisure. Commenting on his role he said: "The purpose of the Industry Champions is to take away some of the mystery of the industry and give an insight into the excitement and potential of working within the sector."
Tourism Skills Network Dorset
The Dorset New Forest Tourism Partnership is part of the Tourism Skills Network South West. This initiative is funded by the South West Regional Development Agency through its Skills Development Fund and managed by the Bristol Tourism and Conference Bureau in partnership with South West Tourism.
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Lyme Regis Hotel Association first to take up new business package
Tourism businesses in West Dorset are the first to brush-up on the latest tourism business practices during a new-style business support workshop.
Twelve tourism businesses from Lyme Regis and Charmouth Hotel Association attended the first Partners in Success Small Business Workshop held on 4 February at Lyme’s Alexandra Hotel.
The day included the latest information to help meet the good practice expected of today’s tourism providers including legislation, customer care, marketing, environmental issues, health and safety and the impending Disability Discrimination Act. Guest speakers represented Trading Standards, Market Research Group (Bournemouth University) and Tourism South East.
Dorset New Forest Tourism Partnership has been a leading source of business advice and guidance to the tourism industry since 1998 and has recently been developed a Small Business Support Package to address the issues paramount to the small business. It’s proving a popular way to deliver this vital information to like-minded businesses’, said Bill Seward Tourism Business Advisor for Dorset New Forest Tourism Partnership.
Every business attending a workshop also benefits from a full reference manual and one-to-one follow-up visit with the Partnership’s Business Advisor during which individual issues can be addressed.
‘This workshop was a brilliant introduction to the things we need to know and coupled with the one-to-one visits is the best advice package available to the tourism industry’, said Wayne Bradbury, Chairman of the Lyme Regis and Charmouth Hotel Association.
Further workshops are to take place in Wareham on 20 February and in East Dorset on 22 April, bookable through the area tourism office or contact the Dorset New Forest Tourism Partnership on 01202 451151
Dorset New Forest Tourism Partnership work closely with the tourism industry, regional and local tourist offices in support of Dorset’s ambition to become a world-class destination with particular emphasis on developing its business and people resource. It is supported by all local authorities, the SW Regional Development Agency and the European Social Fund.
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Hospitality industry to receive Jurassic business boost
Tourism businesses throughout Dorset now have the chance to capitalise from the area’s recent World Heritage Status through a new training course known as Welcome Jurassic Host.
This one-day course combines quality customer care with the local knowledge to help answer the most frequently asked questions arising out of Dorset’s unique claim to fame.
World Heritage status puts Dorset’s Jurassic Coast alongside the Great Barrier Reef and the Grand Canyon as one of the wonders of the natural world.
As the only natural World Heritage site in England, tourism businesses wanted to prepare for increased levels of interest and the opportunities presented by additional first-time visitors.
‘Welcome Jurassic Host gives front-line staff information and background into the UNESCO bid and what it means, plenty of what to see visitor information and the skills to win and retain new customers,’ explained Teresa Salmon, Skills Co-Ordinator for -+Dorset New Forest Tourism Partnership.
‘As pioneers of the course the Partnership seems to have struck a chord with the trade’, said Sally King, Visitor Manager for the World Heritage Site. ‘By the summer we anticipate more than 200 businesses will have the additional skills and knowledge to help deal with the new business’.
More local knowledge can also be obtained through the optional half-day familiarisation visits to key sites along the coast.
Welcome Jurassic Coast training is subsidised by the SW Regional Development Agency conjunction with the European Social Fund, making it available at £25 per person.
For further information and spring 2004 course dates please call the Dorset New Forest Tourism Partnership on 01202 451151
NEW FIGURES ON TOURISM'S HARD TO FILL VACANCIESTop.Recent research into the Dorset tourism labour market reveals some startling statistics. If you have struggled to find or keep staff this new report from the Dorset New Forest Tourism Partnership explains why. Well known as hard to fill jobs are chefs, food and beverage staff, housekeeping, night operations and front of house positions. This survey of the South West reveals the full extent. |
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Dorset is short of chefs by more than 15 per cent, kitchen porters by 13 per cent, food and beverage staff by 10 per cent, housekeeping by 6 per cent, and 10 per cent front of house. 'The reasons for this deficit are now confirmed. It's down to pay, hours and lack of specialist skills' explained Stephen Godsall, Chairman of the Dorset New Forest Tourism Partnership. 'Coupled with Dorset's low unemployment rate, just 1.4%, a naturally declining working population and the migration of 20 - 24 year olds out of the labour market and into further education, the industry needs to take full advantage of the subsidised help currently on hand'. The Partnership is actively engaged in the skills issue. Work is already underway to attract more entrants into the industry, improving its image as a place to work and liaising with the trade to take up the low-cost training and employment advice. 'The current resurgence in holidays at home has propelled tourism skills into a top-line national issue. However here in Dorset it has already built up a head of steam' continued Stephen. Funding continues to flow into Dorset's tourism trade through the Partnership via the South West Regional Development Agency and the European Social Fund. Its profile-raising work for the industry continues within schools, colleges and among careers staff while training becomes ever more focused to individual business needs. 'Recognising employee potential plays a big part towards reducing staff turnover' emphasised Stephen. 'The Partnership can organise and subsidise training by up to 70 per cent. Every-day hospitality subjects, from one-day customer care courses to national qualifications make it appropriate for individuals and businesses and helps encourage staff retention'. For a copy of the Tourism Skills Survey 2002 and to find out more about how the Partnership can help with staff recruitment and retention including training and development please call 01202 451151. |
| Picture shows Stephen Godsall, Chairman of Dorset New Forest Tourism Partnership going back to the floor to promote awareness of careers in tourism. Stephen helped to launch the recent Careers Festival 2003 by job shadowing head porter Graeme Lloyd at the Marsham Court Hotel, Bournemouth. |
Dorset's Jurassic Coast - it's not just big its Cretaceous!
Top.Tourism businesses throughout Dorset and East Devon now have the chance to capitalise on the recent World Heritage status through a series of tailor-made training courses.
Welcome Jurassic Host is the brand new one-day course that combines essential visitor information on the World Heritage Coast together with advanced customer care, helping to give front-line staff the answers to those most frequently asked questions and win new customers.
The brain-child of the Dorset New Forest Tourism Partnership, this course puts the coast's 185million year history within grasp of all front-of-house personnel and, along with proven customer care techniques, helps to maximise staff performance, customer satisfaction and repeat business.
Exeter: 12 February
Bridport: 19 February
Lulworth: 2 March
Beer: 18 March
Training available from just £20 per person per day, contact the Partnership for Autumn prospectus. Tel: 01202 451151 or email:dnftp@bournemouth.gov.uk
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